Can I amend my order?

We will try our best to assist you if you would like to amend your order before it’s processed/mailed out. However, it couldn’t be done if your order has already processed / mailed.  

 Can I combine my new order with my other order?

No. In order to process your order at the soonest possible and to prevent any mishandling of order, combine order is strictly not allowed. 

 An item is missing from my order, what should I do?

We are sorry to send you an incomplete order. Please contact us at ykkmys_ssales@ykk.com.my and we will get back to you as soon as possible.

 I have received a defective / incorrect item, what should I do?

We apologize if we had sent you a defective /incorrect item. Please drop an email at ykkmys_ssales@ykk.com.my with a snapshot of the defective area/s. Please refer to Refund Policy.

 Why is my order cancelled?

Please contact us at ykkmys_ssales@ykk.com.my for more information.

Please refer to Refund Policy.

 Why didn’t I receive any notification mail after placing an order?

Please check your spam/junk mail or “Promotion” folder for Gmail user. Email us at ykkmys_ssales@ykk.com.my if you need further help.

Do I need to have an account to start purchasing?

Yes you do. Please contact us at ykkmys_ssales@ykk.com.my to register an account with us will save the troubles for your future purchase as your billing and shipping details will be saved under your account so you won’t need to key in all again at your next purchase.